Job Opportunities: Wholesale Deals & New Capabilities Specialist

Job Description

We are now ONE! #CelcomDigi 
 
Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians. 
 
In this role at CelcomDigi, you will support the wholesale and network enablement aspects of CelcomDigi’s Global Connectivity portfolio, including roaming, IDD, and travel SIMs/eSIMs. You will work closely with internal technical teams and external managed services partners to ensure smooth daily operations, strong performance tracking, and continuous improvement of connectivity experience, while helping to enable new wholesale revenue opportunities. 

You are: 

• Technically inclined with a strong interest in network operations, wholesale services, and connectivity platforms


• Analytical and detail-oriented, able to analyze traffic, cost and revenue trends to detect any anomalies and take prompt action


• Structured and dependable, able to manage operational issues and follow through to resolution Collaborative, with the ability to work across internal teams and external partners


• Curious and forward-looking, with an interest in new technologies and enabling capabilities in the global connectivity space 

Responsibilities

• Track and monitor wholesale performance, including roaming and IDD traffic, costs, revenues, and margins 


• Support the identification and evaluation of new wholesale revenue opportunities within global connectivity (e.g. new services, partners, or commercial models) 


• Work closely with managed services partners to ensure smooth day-to-day operations, timely issue resolution, and service continuity 


• Collaborate with internal cross-functional teams to ensure a reliable and consistent connectivity experience across roaming, IDD, and travel SIM offerings 


• Support the implementation and rollout of new technical capabilities (e.g. platforms, automation, analytics, or service features) to enable new product offerings 


• Monitor service quality, identify anomalies, and coordinate corrective actions with relevant stakeholders


• Prepare operational, performance, and technical reports to support reviews, escalations, and decision-making 

Requirements

• Technically inclined with a strong interest in network operations, wholesale services, and connectivity platforms 


• Analytical and detail-oriented, able to analyze traffic, cost and revenue trends to detect any anomalies and take prompt action 


• Structured and dependable, able to manage operational issues and follow through to resolution 


• Collaborative, with the ability to work across internal teams and external partners 


• Curious and forward-looking, with an interest in new technologies and enabling capabilities in the global connectivity space