Joget Support Engineer

This job is for a Joget Support Engineer. You might like this job because you'll solve problems, support customers worldwide using a next-gen low-code platform, Joget DX. Contribute to solutions and product knowledge for better customer support.

RM 3K - RM 12K

Remote

Full-Time

Job Description

Note: This is a remote work position.

We are looking for individuals who love problem-solving and that will be able to provide support to our partners and customers worldwide.

If you are new to Joget DX, it is a new and next generation open source low-code platform for faster, simpler digital transformation (DX). Joget DX combines the best of process automation, workflow management and no-code/low-code application development in a simple, flexible and open platform. More info about Joget DX at and community.joget.org

As a Joget Support Engineer, you should be able to triage and propose possible solutions reported in Joget Enterprise Support system ensuring minimal disruption and business continuity to customers' operations. You would also contribute to the product knowledge base to better help customers.

Job Requirements

RESPONSIBILITIES

• QA testing for our products.
• Support users and customers in solving issues faced when using our products.
• Document and contribute learning materials to help users and customers.

REQUIRED SKILLS

• B.S degree in Computer Science or relevant field of study.
• Comfortable in using Java technology for web-based applications, preferably in Apache Maven, Spring and Hibernate.
• Troubleshooting mindset - mitigation and resolution of issues.
• Good communication skill in English in both written and spoken.
• Good database and SQL skills, especially MySQL.

Optional, but Highly Desirable Experience

• Experience with Joget DX or similar products.
• Experience in working in an agile development environment.
• Experience working with remote teams.
• Experience with subversion or git, continuous integration and deployment tools.
• Experience with unit testing.
• Experience with secure coding practices.
• Experience working with different OS and cloud platforms.
• Experience in mobile Android or IOS development.

Skills

Troubleshooting (Problem Solving)

Remote Troubleshooting

Technical Support

Software Development

Company Benefits

Flexible Work Hours

We are task oriented and offers flexible working hours.

Learn and Grow

We encourage continuous learning and will fund your professional growth.

Digital Nomad

Be a digital nomad and work from home or anywhere you choose.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

1 - 7 Years of Experience

Junior Executive

Job Specialisation

Data Science & Analytics, General IT, Software Development & QA / Testing