Junior Client Relations Specialist

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 19 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Junior Client Relations Specialist (Mandarin Speaking)

Reporting to: SEA Regional Manager

Responsibilities:

• Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
• Proactively engage with trading professionals across various platforms to expand client base and partnerships
• Identify and leverage local marketing channels to enhance visibility and promote company products effectively
• Focus on client onboarding and ensuring a seamless user experience for all clients
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners
• Adhere to regulatory policies and ethical standards diligently
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate profile:

• Strong preference will be given to candidates with FX/CFD and online trading industry experience
• Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines
• Fluent English and Upper-Intermediate Malay & Chinese
• Client focused with excellent customer service and negotiation skills
• A team player with excellent communication skills
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

The offer:

• Welcoming, young and multicultural team with approachable leadership
• Continuous personal development, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Corporate parking (claimable if a slot is unavailable)
• Additional days for annual leave and medical visits

The application process will be handled directly by the client and include:

• Initial Interview with People Function (45 minutes to 1 hour): An opportunity to evaluate your alignment with our company culture and values.
• Final Interview with the Hiring Manager (45 minutes to 1 hour): A discussion to assess your fit for the role and the team.

Join the team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

Eligibility: Open exclusively to Malaysian residents with a valid work permit

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

This opportunity is open exclusively to residents of Malaysia with a valid work permit.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.