Junior Client Support Specialist

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

Job Description:

The Junior Client Support Specialist is responsible for providing timely, accurate, and professional support to clients across multiple communication channels. This role serves as a key frontline position, ensuring client inquiries are handled efficiently while maintaining service standards and regulatory obligations. The position is ideal for individuals early in their career who are developing strong customer service, product knowledge, and problem-solving skills within the financial services industry.

• Assist clients with account-related queries, platform navigation, and basic trading support
• Escalate complex or high-risk issues to senior team members in accordance with internal procedures
• Adhere to compliance, regulatory, and data protection requirements at all times
• Maintain accurate and detailed case notes within internal systems
• Meet individual and team service level agreements (SLAs), including response time and resolution targets
• Participate in ongoing training to build product, platform, and market knowledge
  

• Strong written communication skills with a client-focused mindset
• Familiarity with Zendesk.
• Basic understanding of online trading platforms or willingness to learn
• Good attention to detail and ability to follow procedures
• Ability to work effectively in a fast-paced, high-volume support environment
• Team-oriented with a positive and professional attitude
• Strong time management and organizational skills

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture