Key Account Manager

Job Summary

This role is based in Johor but covering multiple region on medical sales related matter for Oncology/ Dermatology/ Hematology products. 

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.


• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.


• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.


• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. 


• Conduct product demonstrations and emphasize saleable features/customer benefits.


• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.


• Report on the activities and products of the competitors.


• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.


• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.


• Maintain a customer complaints/issues log and follow up on customer issues.


• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.


• Work with internal stakeholders to ensure timely delivery or installation of products/systems. 


• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Experience handling Oncology, Hematology or Critical Care related areas.


• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.


• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.


• Willing to travel outstation and cover more than 1 area.


• Strong communication and negotiation skills.


• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).


• Good command in English, both written and spoken

Education

• Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.