Key Account Manager

Key Responsibilities

• Prospect and acquire new customers through direct sales activities including cold calling, networking, referrals, face-to-face meetings, and market engagement activities.
• Develop and expand new business opportunities within the Southern region market, with strong understanding of local customer landscape, industry trends, and competitive environment.
• Take full ownership of the end-to-end sales and tendering process, ensuring compliance with company policies, pricing structure, and contract governance guidelines.
• Drive new business development and manage successful onboarding and implementation of newly acquired customers to ensure smooth transition and customer satisfaction.
• Qualify prospects based on company-defined customer criteria, business potential, and strategic sales fit.
• Consistently achieve and exceed sales targets, KPIs, and business growth objectives set by Management.
• Maintain accurate and timely reporting of sales activities, pipeline status, market updates, and customer engagement through CRM and internal reporting tools.
• Provide market intelligence and feedback to Management on customer trends, competitor activities, pricing movements, market opportunities, and unmet customer needs.
• Collaborate effectively with internal stakeholders including operations, customer service, finance, and implementation teams to ensure excellent customer experience.
• Demonstrate strong hunter mentality with high level of initiative, resilience, urgency, and accountability in driving new customer acquisition.
• Undertake any other ad-hoc duties or assignments as assigned by Management from time to time.

Requirements

• Minimum 3–5 years of B2B sales or key account management experience with proven track record in new business acquisition.
• Strong exposure and understanding of Southern Malaysia market dynamics and business ecosystem.
• Experience in corporate sales, solution selling, or enterprise account management is preferred.
• Strong communication, negotiation, presentation, and stakeholder management skills.
• Self-motivated, result-oriented, and able to work independently in a fast-paced environment.
• Possess own transport and willing to travel extensively within assigned territory.