Key Account Manager

About Kerry

About the role

Work Location:         1 Powerhouse, Bandar Utama
Reporting To:           Commercial Lead - MYSG & Inside Sales Director SEA
Working Hours:        8.30am – 5.30pm 

This role will be responsible for developing strategic customer partnerships, identifying new business opportunities, and driving sustainable growth across Kerry's diverse Taste & Nutrition portfolio. As a key member of the commercial team, you will collaborate closely with customers and cross-functional stakeholders across Marketing, RD&A, Operations, and Supply Chain to deliver innovative solutions that address evolving market needs. The successful candidate will possess a strong understanding of the food and beverage industry, particularly within the flavour and ingredients space, and thrive in a fast-paced, highly matrixed multinational environment.

Key responsibilities

• Develop and execute customer growth strategies in partnership with the Commercial Lead to deliver sustainable and profitable business growth aligned with Kerry's strategic priorities.


• Manage and expand key customer relationships, serving as a trusted advisor and strategic partner to drive long-term value creation.


• Identify, evaluate, and convert new business opportunities, maintaining a robust sales pipeline across existing and prospective accounts.


• Leverage customer, market, and competitive insights to uncover growth opportunities and translate them into actionable commercial initiatives.


• Own the end-to-end project pipeline, ensuring effective prioritization, project execution, and stakeholder alignment to achieve business objectives.


• Collaborate with Marketing and RD&A teams to develop compelling customer engagement plans, innovation programs, and differentiated value propositions.


• Lead customer negotiations, business reviews, and commercial discussions to strengthen partnerships and drive profitable growth.


• Foster strong cross-functional collaboration across internal teams to ensure seamless delivery of customer projects and business commitments.


• Actively contribute to business planning, forecasting, and strategic account development initiatives.

Qualifications and skills

• A minimum of a Bachelor's Degree in Business, Food Science, Food Technology or a related discipline.


• Minimum 5 years of experience in Key Account Management, Business Development, or Commercial roles within the food ingredients, flavours, food manufacturing, or related sectors.


• Prior experience working for a multinational organization (MNC) is essential.


• Strong understanding of the Food & Beverage market and industry landscape.


• Experience working with flavour houses, ingredient companies, or Taste-focused businesses is highly preferred.


• Demonstrated success in managing strategic customer relationships and delivering commercial growth.


• Strong project management skills with the ability to manage multiple priorities and stakeholders simultaneously.


• Excellent communication, presentation, negotiation, and influencing skills.


• Commercially astute with the ability to balance customer needs and business objectives.


• Self-driven, resilient, and able to thrive in a fast-paced, dynamic environment.