Key Account Manager

Key Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company

• Acting as the main point of contact between key clients and internal teams.

• Addressing and resolving key clients’ complaints

• Drive account growth through upselling, cross-selling, and renewals

• Ensure high customer satisfaction and long-term retention

• Supervising the account teams assigned to each key client.

• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.

• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

New Sales & Business Development

• Identify and pursue new business opportunities

• Generate leads through networking, referrals, and market research

• Convert qualified prospects into new customers

• Prepare and deliver sales presentations and proposals

• Negotiate contracts, pricing, and close new sales deals

Requirement

• Bachelor's degree in business administration, marketing, sales, or related field.

• Proven experience in Key Account Management and sales

• Proficient in all Microsoft Office applications as well as SQL software.

• Ability to balance account management with new business development

• Excellent communication and presentation skills