Key Account Manager

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand existing restaurant relationships and proactively identify new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments and stakeholders to provide feedback and identify industry trends
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
• Collaborate with various stakeholders to ensure the project is delivered timely
• Collaborate  with internal departments to facilitate client needs fulfillment

Requirements:

• 3 - 5 years experience within a client management role is preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Experience leading a team will also be considered an advantage
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge of Salesforce is a plus
• The ability to speak in other languages would be an added advantage