Key Account Manager

This job is for a Junior Key Account Manager at SHOPLINE, handling key merchant relationships & revenue growth through data-driven analysis. You might like this job because it offers exposure to omnichannel retailing & cross-border commerce.

RM 3600 - RM 4000

Full-Time

Job Description

Company Background:

SHOPLINE is Asia’s largest unified commerce solution provider. With our customers in mind, we strive to deliver scalable Commerce solutions to merchants of all sizes. We’re a full-featured platform with services including Online Store Opening, O2O Solutions, Retail POS Systems, Advertising placements, Business Strategy Consultations, Marketing, and more to empower merchants to succeed in Omnichannel Retailing and Cross-Border Commerce.

Job Summary:

We are looking for a dynamic & enthusiastic Junior Key Account Manager to join our team. This role requires a proactive individual who can effectively communicate with internal and external stakeholders, take instructions well and support the management of Key Accounts. The candidate will assist in maintaining and growing relationships with key merchants, ensuring their satisfaction and contributing to the overall success of the company. 

What Are the Responsibilities:

Performance Analysis and Optimisation:

• Monitor Merchants’ ad campaign performance metrics, KPIs and provide regular reports to merchants to demonstrate ROI and identify areas for improvement. 
• Utilize data-driven insights to optimize Campaigns, adjust targeting and refine strategies to enhance overall performance.

Key Account Relationship Management: 

• Act as the primary point of contact for Key Merchants, understanding their business objectives, and able to advise latest e-commerce trends and practices while maintaining professional relationships. 
• Enable high adoption of SHOPLINE value-added services such as Ads, Payments, Logistics, POS & etc. 
• Build and nurture long-term relationships with Key Merchants to promote revenue growth. 

Revenue Growth: 

• Develop and implement Strategic plans to increase Key Accounts’ Revenue Growth. 
• Educate merchants on optimizing their webstore and Social Commerce based on different industry needs
• Identify new opportunities for upselling and cross-selling products or services to maximize account value. 

Team Communication 

• Communicate effectively with internal teams to ensure clients needs are met. 
• Provide regular updates on account status and merchant related developments to reporting manager and management.

Job Requirements

What Are the Requirements:

• Friendly and approachable demeanor
• Ability to build and maintain positive relationships with merchants & colleagues. 
• Meticulous and thorough in completing tasks and following processes. 
• Adaptability: Flexible and open to learning new skills and taking on new responsibilities. 
• Capable of identifying issues and suggesting practical solutions. 
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. 
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with Key Merchants. 
• Action and Solution-Oriented mindset, comfortable in a fast-moving Entrepreneurial Environment.
• Passion for improving both Customer and Seller experience in the ever-changing e-Commerce industry.

Skills

Digital Marketing

Customer Retention

Facebook Advertising

Project Management

Account Management

E-Commerce

Campaign Management

Advertising Campaigns

Digital Advertising

Detail Oriented

Company Benefits

To take care of our employees in optical, dental, health screening, and other wellness needs.

Awesome Pantry

We have free coffee, tea and snacks for you to munch at work.

Casual Attire

Everyday is Friday :)

Company Laptop

So you can work from anywhere!

Work From Home

Work from home flexiability given!

To ensure our most valuable asset - our employees are protected.