Knowledge and Learning Specialist, Senior

The primary purpose of the Knowledge and Learning Specialist Senior is to create and develop engaging learning programs in a variety of modalities. This position is responsible for the knowledge transfer for topics which will vary across business unit portfolios to support new offerings and certification programs, requiring a balance of creativity, sales enablement and technical skills. The incumbent will undertake the entire training cycle, including all planning activities, establishing course objectives, identification of audience, determining delivery methods, working with Subject Matter Experts throughout process, development of course content and course evaluation. This role will require professional instructional design (ID) and development competency for global delivery.

• Responsible for end to end solution sales enablement and technical program facilitation to target audience groups
• Responsible to design, develop and maintain course curriculum for Solution Selling and technical certifications across various EVM, SPG, and Services & Solutions business disciplines
• Develop working relationships and engagement with Program Managers, Marketing Leads, Subject Matter Experts and other knowledge center teaching team members to design and maintain top quality courses
• Work with internal templates and have strong knowledge of industry standards and innovation of various methods for quality learning
• Adapt, design, and develop all instructional materials including user guides, tutorials, storyboards, scripts, course content (including simulations, role play activities, gamification, etc.) pre and posttests, and student and facilitator directions for blended learning solutions to be offered in the Learning Management System (LMS)
• Work with various modalities such as instructor-led (ILT,) on-line (OLT,) blended learning and video
• This role will take the lead from the Zebra Knowledge Center's Design & Development Manager to prioritize and process all activity
• Must follow existing defined processes and procedures that are present within the internal organization
• Stay abreast of organizational strategy, performance and challenges

• Bachelor's degree preferred in training, adult learning or a related field or related experience
• 8 years of relevant work experience with preference toward experience as an instructional designer and development competency for global delivery
• Experience in technical and sales enablement program design
• Ability to design, develop and manage projects from inception to completion
• Strong SME engagement and collaboration tools
• Professional instructional design (ID) and development competency for global delivery, preferred
• Proficient with Adobe Captivate, Articulate, and Camtasia
• Proficient in MS applications i.e. Excel, Outlook, Power-Point
• Strong written and verbal communication
• Excellent interpersonal and reporting skills are required
• Ability to work in a fast paced and challenging work environment is essential
• Outstanding time management, organizational, and analytical skills are required