Korean Player Support Executive

We are hiring for Player Support Executive, Team Lead and Tier-1.

Team Lead: 1 person

Tier-1: 2 persons

Your responsibilities will be as below:

Tier-1

• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

Team Lead

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.

Requirements

• Proficient in both verbal and written communication skills in Japanese (Kanji) and English.
• Ability to communicate in Japanese via email/chat/phone (required to liaise with Native Japanese-speaking customers).
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
• Ability to solve and analyze information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred.

Benefits

• Opportunities for promotion
• Casual (e.g. T-shirts)
• Medical
• Regular hours, Mondays - Fridays