License Desk Expert

About the Role 

The License Desk Expert supports the organisation’s software licensing, entitlement, and compliance activities. The role acts as the central point of contact for software licence requests, allocation, renewals, entitlement validation, vendor documentation, and compliance evidence. The role ensures software is used in line with contractual terms, internal policies, and audit requirements.

It is important for maintaining accurate licence records, preventing non-compliant usage, supporting cost optimisation, and enabling informed decisions on renewals, subscriptions, and vendor agreements. 

What You Will Do 

Licence Request & Fulfilment 

• Manage and process software licence requests from IT teams, business users, and application owners  

• Validate business justification and ensure appropriate approvals are in place  

• Allocate available licences according to internal processes and entitlements  

• Maintain visibility of licence availability, allocation, and consumption  

Software Entitlement & Inventory Management 

• Maintain accurate records of software licences, subscriptions, contracts, and entitlements  

• Track licence keys, purchase records, maintenance agreements, and renewal dates  

• Reconcile software deployments against purchased entitlements and usage data  

• Ensure licence documentation is complete, accurate, and audit-ready  

Compliance & Audit Support 

• Support internal and external software licence audits and compliance reviews  

• Gather evidence and prepare licence position reports  

• Identify compliance gaps and support remediation activities  

• Ensure software usage aligns with contractual and licensing requirements  

Renewals & Vendor Support 

• Support software renewal planning with entitlement and usage data  

• Provide procurement teams with licence and contract information  

• Assist in vendor communications related to licensing, renewals, and quotes  

• Help validate renewal requirements and identify optimisation opportunities  

Licence Optimisation & Cost Control 

• Identify unused, underused, or duplicate licences  

• Support licence re-harvesting and reallocation initiatives  

• Recommend optimisation opportunities to reduce software costs  

• Contribute to standardisation and rationalisation of software usage  

Reporting & Process Improvement 

• Produce reports on licence usage, compliance status, and renewals  

• Maintain licensing procedures, documentation, and knowledge articles  

• Support continuous improvement of licence desk processes and workflows  

• Provide insights to improve licence governance and reporting quality 

What You Will Need 

• 5+ years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), IT procurement, IT service management, or vendor management  

• Experience in software license administration, compliance, entitlement management, or audit support is highly desirable  

• Strong understanding of software licensing models, including:  

• User-based, device-based, subscription, SaaS  

• Core-based, processor-based, concurrent, and consumption-based licensing  

• Solid knowledge of IT Asset Management (ITAM) and Software Asset Management (SAM) principles  

• Ability to interpret software contracts, licence agreements, entitlement records, and vendor documentation accurately  

• Strong analytical skills with excellent attention to detail  

• Ability to communicate complex licensing concepts in a clear and simple way to both technical and non-technical stakeholders  

• Experience with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy  

• Exposure to SAM/ITAM tools such as Flexera, Snow, ServiceNow SAM Pro, or USU is an advantage  

• Familiarity with discovery tools such as SCCM/MECM, Intune, Tanium, or BigFix is beneficial  

• Experience with reporting tools such as Excel, Power BI, or Tableau  

• Knowledge of procurement or ERP systems such as SAP, Ariba, Coupa, or Oracle is an advantage  

• Bachelor’s degree in IT, Business, Procurement, Finance, or a related field is preferred (or equivalent practical experience)  

• Relevant certifications are an advantage, such as:  

• ITIL Foundation  

• IAITAM certifications (CSAM / CHAMP)  

• Vendor certifications (Microsoft, Oracle, SAP, IBM, VMware/Broadcom, Adobe)  

• ServiceNow SAM/ITAM certification  

• Highly organized, structured, and detail-oriented approach to work  

• Strong problem-solving and analytical thinking skills  

• Proactive mindset in identifying risks and optimization opportunities  

• Strong stakeholder management and communication skills  

• Ability to work effectively with both technical and non-technical teams