Loyalty App Experience Assistant Manager

Loyalty App Experience Assistant Manager

Digital & Search Marketing (Marketing & Communications)

- Ensure exceptional user experience for our loyalty app.

- Manage all aspects of the app from conceptualisation to optimisation.

- Collaborate with product development, marketing, customer service, and third-party vendors.

Job Description:

- Define and execute loyalty app user experience strategy.

- Conduct research to understand user behavior and inform app improvements.

- Prioritize and implement features, enhancements, and bug fixes based on feedback.

- Develop and maintain app content, promotions, and rewards.

- Monitor app performance metrics and provide data-driven recommendations.

- Lead A/B testing to optimize app features and content.

- Stay updated with industry trends and competitor offerings.

- Manage claims process for agents and purchasers.

- Ensure effective communication and coordination with agencies and event organisers.

Qualification

• Bachelor's degree in Creative Design, Multimedia Design, or related field.
• Proven experience in user experience design, interface design, and usability testing, preferably in the mobile app or loyalty program space.
• Strong understanding of user-centered design principles, interaction design patterns, and usability heuristics.
• Demonstrates problem-solving skills and manage to handle multiple tasks at once. 
• Effectively communicate with management at all levels across various departments. 
• Ability to work as a team and foster cooperation, contribute positively. 
• Capable of negotiation skills and making informed management decisions based on the findings. 
• Driven, proactive, agile, ability to troubleshoot and thrive in fast-paced corporate environments. 
• Passion for innovation, technology, and delivering exceptional user experiences

Join our team to enhance our loyalty app and create outstanding user experiences! Apply now.

HCK Capital Group Bhd was originally listed on Bursa Malaysia on 21 August 2000. Its main businesses then were industrial engineering and trading of rubber related products. After the name change in mid 2014 from Golsta to HCK, the company evolved into a diversified group with its main focus on property development and K12 education.

In the property sector, HCK has created a niche building education cities across the country. The Group also runs international schools and private national schools.

Driving the growth of the Group is a division titled as Platforms, which comprises software applications, digital sites, and creative & innovative tools. They support the digitalisation and globalisation of the Group’s activities, as well as generate revenues of their own.

HCK Capital Group Bhd was originally listed on Bursa Malaysia on 21 August 2000. Its main businesses then were industrial engineering and trading of rubber related products. After the name change in mid 2014 from Golsta to HCK, the company evolved into a diversified group with its main focus on property development and K12 education.

In the property sector, HCK has created a niche building education cities across the country. The Group also runs international schools and private national schools.

Driving the growth of the Group is a division titled as Platforms, which comprises software applications, digital sites, and creative & innovative tools. They support the digitalisation and globalisation of the Group’s activities, as well as generate revenues of their own.

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