We are on the lookout for a hardworking M365 Technical Support Engineer (Permanent) to join our amazing team at M1 Limited in Petaling Jaya, Selangor.
Growing your career as a Full time M365 Technical Support Engineer (Permanent) is a great opportunity to develop critical skills.
If you are strong in decision-making, presentation and have the right attitude for the job, then apply for the position of M365 Technical Support Engineer (Permanent) at M1 Limited today!
Job Summary:
We are seeking a skilled Technical Support Engineer with expertise in Microsoft 365 to join our IT support team. The Technical Support Engineer will play a key role in providing technical assistance to end-users, resolving Microsoft 365-related issues, and ensuring the smooth operation of our organization's Microsoft 365 environment.
Key Responsibilities:
- Provide technical support and assistance to end-users on Microsoft 365 applications and services, including Outlook, Exchange Online, SharePoint, OneDrive, and Teams.
- Troubleshoot and resolve Microsoft 365-related problems, including email configuration issues, access problems, and application errors, either remotely or on-site as necessary.
- Assist with user account provisioning, modification, and deprovisioning in Microsoft 365, ensuring proper access and permissions.
- Configure and troubleshoot email clients (e.g., Outlook, mobile devices) for Microsoft 365 email services.
- Implement and enforce security best practices, including email security, data loss prevention (DLP), and email encryption.
- Create and maintain technical documentation, including knowledge base articles and user guides related to Microsoft 365.
- Provide training and guidance to end-users on Microsoft 365 applications and features to enhance productivity.
- Keep Microsoft 365 services up-to-date by applying patches and updates as needed.
- Generate and analyze reports on Microsoft 365 usage, security incidents, and compliance.
- Collaborate with other IT teams to integrate Microsoft 365 services with other systems and applications.
- Interact with Microsoft support and vendors to resolve escalated technical issues.
- Stay current with Microsoft 365 updates, features, and best practices.
Qualifications:
- Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent work experience.
- Minimum of 2-3 years of experience in technical support, with a focus on Microsoft 365.
- Strong knowledge of Microsoft 365 applications and services, including Exchange Online, SharePoint, OneDrive, Teams, and Office applications.
- Familiarity with Microsoft 365 administration and user management.
- Experience in troubleshooting Microsoft 365-related issues, including email configuration and access problems.
- Knowledge of email security, DLP, and encryption best practices.
- Proficiency in configuring and troubleshooting email clients (Outlook, mobile devices) for Microsoft 365.
- Strong problem-solving and communication skills.
- Ability to work collaboratively in a team and independently when required.
- Microsoft certifications related to Microsoft 365 (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate) are advantageous.
- IT certifications such as CompTIA A+ or CompTIA Network+ are a plus.
Benefits of working as a M365 Technical Support Engineer (Permanent) in Petaling Jaya, Selangor:
● Unlimited Growth Potential
● Continuous Learning Opportunities
● Leading Industry Pay