Malaysia - Boarding Officer

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Main Purpose of Job

The Vessel Boarding Officer is responsible for attending vessels upon arrival and departure at Malaysian ports to facilitate and coordinate operational, regulatory, and compliance-related activities. This role acts as the primary on-site representative for the company, ensuring smooth communication between the ship's crew, port authorities, and service providers. The Officer must ensure that all port formalities, documentation, and logistics are handled in compliance with Malaysian maritime regulations and company standards.

Key Responsibilities:

• Attend vessels at berth, anchorage, or offshore terminal to facilitate arrival, port stay, and departure formalities.


• Coordinate with port authorities, immigration, customs, marine department, and other government agencies on clearances and inspections.


• Deliver and collect ship documents (e.g. crew lists, arrival/departure declarations, port clearance, cargo documents).


• Assist in crew changes, including identity verification, gate pass arrangements, and immigration coordination.


• Ensure compliance with safety and security protocols (ISPS Code) while onboard and at port.


• Communicate vessel schedules, operational instructions, and requirements between ship, agency, and shore-based stakeholders.


• Coordinate supply deliveries, repairs, and husbandry services as needed.


• Maintain accurate and timely records of boarding activities, reports, and expenses.


• Support emergency operations or last-minute vessel requirements outside regular working hours.


• Uphold the company’s service standards and always represent its interests professionally.
  
  Key Accountabilities


• To be 24/7 available to all operational needs and concerns.


• Doing Vessel clearance inward and outward


• Update MMSW and SCS System


• Liaise with related government authorities, eg, Custom, Immigration, Marine Department


• Doing paperwork, customs, quarantine, immigration requirements and approvals on the arrival and departure of the vessel in port.


• Deliver Parcel onboard


• Collect Water and Fuel sample from vessel for analysis


• Open DHL appointment for collection of Parcel / Fresh Water / Fuel Sample Etc.


• Apply temporary Port Pass


• Arrange crew to Medical / Book transport


• Update K4 manifest in Dagang Net system


• Open Optic LPA appointment for vessel operations (Liner / Tanker).
  
  Why Inchcape Shipping Services?
  
  
  We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
  
  
  
  
  
  • A retirement savings plan
  
  
  • Life assurance
  
  
  • Holiday
  
  
  • Competitive salary
  
  
  • Employee Assistance Programme
  
  
  • Career development and progression opportunities
  
  
  • Values Award celebration events
  
  
  
  
  Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
  Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
  #ISSthebiggerpicture
  If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!
  Plus, much more!
  A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
  
  In return, we will offer you:
  
  Progress
  we adopt new thinking and push for positive change in our industry.
  The Power of People -
  we rely on the strength of local agent knowledge and relationships.
  Global Perspective-
  we connect the world and see the bigger picture.
  
  #LI-MB1
  #LI-Onsite