Malaysia - Operations Manager

Who we are?

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Business Need / Purpose of Role

The Operations Manager will manage Operations efficiently and deliver quality service at all times, following will be the key areas of focus;

• Productivity Management


• Quality Management
  


• Customer relationship management
  


• Vendor Performance Management
  


• OneDA and Optic Champion
  


• HSSE
  


• B-Safe
  


• Vendor Audits
  

Duties and Responsibilities:

• Responsibilities Teams Leader shipping operations.
  


• Ensure all shipping documentation required by system are prepared.
  


• Make proper plan for operations, prepare report on operations for management
  


• Interface between external Authorities, updating related regulation, maintain good communication/relationship with all Authorities (CIQP) and customers on operational matter and report to management
  


• Ensure proper execution of all shipping project.
  


• Assure compliance with company operational policy, HSSE representative/reporting/maintaining
  


• Ensure effective control of operational cost, reviewing partner agents performance
  regularly.
  


• Monitoring and ensure all branches running well, act as person in charge (ad hoc/caretaker
  branch manager) if needed.


• Ensure all Operational KPIs are met weekly and monthly basis.
  Ensure communication with all principal is at highest standard and cordial at all times.
  


• Accomplish other tasks as assigned by management.
  


• Operations Manage has to play active role in identifying opportunities for revenue growth
  and dedicate 30% time on commercial activities such as meeting local customers jointly
  with Commercial Manager.

On-Site Coordination

• Physical attendance onboard ships or sites when necessary, providing on-site coordination of
  services and deliveries.

Provide local expert advice

• Keeping abreast of latest development in port regulations, industry and ISS Policies and
  Procedures.

HSSE/Legal Compliance

• Ensure all services provided comply with local regulations/guidelines set out by relevant
  government agencies and ISS Policies/Procedure

Training
Timely completion of trainings assigned. Involve in operational and HSSE training to junior staff or
new joiners.

Utilization of ISS Systems
Ensure full utilization of all ISS systems (ONEDA and Optics) according to Standard Operating
Procedures. All system KPIs to be met as per the deadline.

Knowledge, Skills, and Abilities

• Conversant with local port, terminal and statutory requirements and regulations
  


• Working experience in Oil/Gas/Offshore industry would be desirable.


• Working experience as seagoing deck/engine officer would be advantage.


• Target / Result Orientated


• Receptive to new ideas and work procedures

Education/Experience:

• Diploma in Maritime Studies


• At least 12 to 15 years of working experience in ship agency service industry 


• Working experience as sea- going deck/engine officer would be an advantage. 


• Working experience in Oil/Gas/Offshore industry would be desirable

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Life assurance


• Healthcare


• Competitive salary


• Career development and progression opportunities


• Values Award celebration events


• Team building days

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big.  We're looking for people who are ready to take on the most significant challenges of their careers.

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