Malaysia Team Leader (English Speaking) BPO - Content Moderation - Continuous Learning Opportuniti

We are hiring a Supervisor with BPO/Call Center experience to join our team. Join us now!

Why Join Us?

• Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment).
• RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
• Convenient working location (5 minutes walk from Ampang Park LRT station).
• Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
• Employee engagement, recognition and appreciation program.
• Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave / Maternity Leave or Paternity Leave and many more.
• Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
• Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.

Job Responsibilities:

• Oversee and supervise a team of agents, monitor agent attendance, performance and productivity.
• Ensure agents are continuously kept abreast of operational changes.
• Conduct agent observation and provide feedback.
• Ensure uniform understanding and adherence to policies, procedures and company programs.
• Assist in developing and streamlining procedures.
• Coach, motivate, reward, counsel and assist with disciplinary actions as necessary.
• Provide quality service to both internal and external customers - on and off-line.
• Assist agents with customer interaction on situations requiring special handling.
• Ensure open flow of communication between agents, supervisors and management.
• Prepare and ensure accuracy of reports.
• Assure service level standards are met.
• Perform other duties as assigned.

Job Requirements:

• An assertive, well-organized self-starter with demonstrated supervisory experience in managing operations
• Demonstrate behaviors that support high quality standards
• Recognize trends and escalate information as appropriate
• Proven track record of success to motive agents and exceed performance metrics
• Present information effectively and persuasively across various communication channels
• Problem solving to gather and analyze information and uses it to develop effective solutions
• Tolerate stressful situations well
• Diploma or Bachelor's Degree holder is preferable