Manager, Business Planning & Strategy

JOB RESPONSIBILITIES

Strategic Leadership and Business Oversight 

• Support the department head to lead and oversee the end-to-end business support for the insurance/takaful Partnership distribution channel.  

• Drive strategic planning & execution to support sales growth, operational efficiency and market competitiveness.  

• Provide leadership in business analytics, sales forecasting and channel insights to enable data driven decisions.  

• Oversee the transformation of data visualization and reporting through digital tools such as Power BI, etc.  

• Monitor and enhance market share positioning through sales performance tracking and competitive analysis.  

Reporting & Analytics  

• Manage the delivery of accurate and timely sales performance reports and dashboards for internal stakeholders and external partners.  

• Lead customer analytics initiatives to uncover sales patterns, campaign effectiveness and business trends.  

• Translate insights into actionable strategies to improve channel productivity and performance.  

Sales Campaign & Business Planning 

• Lead end-to-end campaign management including design, planning, execution, fulfilment and post-mortem analytics.

• Collaborate with Sales & Product teams to ensure campaigns align with channel priorities and market opportunities.  

• Support the annual business and strategic planning cycle through data analysis and planning frameworks.  

Compensation & Incentive Management 

• Oversee the compensation frameworks, performance based incentives, and contest tracking to drive engagement and productivity.  

• Ensure robust governance on calculations, budget allocation and payout processes.  

Channel Management & Onboarding 

• Lead sales staff onboarding processes including licensing, regulatory compliance, and examinations (eg. TBE registration).

• Liaise with regulators and external bodies such as MTA to ensure full compliance and timely updates.  

• Manage and update sales staff database and onboarding systems. (e.g. DMS). 

Cost & Expense Governance 

• Monitor and manage distribution related costs and budgets, including marketing allocations, campaign funding and operational expenses.  

• Drive process enhancements and controls to improve cost efficiency and budget utilization. 

• Familiarity with regulatory bodies such as BNM and MTA/LIAM and compliance processes.