Manager Client Management (FMCG)

Job Summary

• Manage client accounts to ensure smooth client business integration and drive business growth of clients


• Managing operating departmental budgets and costs 


• Accountable for net sales/EBIT/headcount responsibility, where applicable

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable


• Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability


• Gather and report client operational results in comparison to KPIs set in the service level agreements


• Explore any opportunities of new products or product expansion; manage the contract renewal process


• Take necessary actions to resolve clients' operational issues/service complaints


• Manage and schedule business communications and business review meetings with clients' management teams


• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate


• Act as a DKSH representative to communicate all other necessary issues to clients' management teams


• Manage and oversee team’s delivery of team/function goals to drive execution against goals set


• Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals


• Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

Functional Skills and Knowledge

• Minimum Five years’ experience in a similar role in FMCG industry. 


• Minimum Two years’ experience in a managerial capacity


• Demonstrate strong understanding of clients' industry/business/products


• Demonstrate strong client management and communication skills


• Proven project management skills


• Strong analytical background and knowledge of statistical analysis methods


• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions


• Demonstrate fluency in English, both written and spoken. Able to converse in Chinese is an added advantage as will need to liaise with Chinese speaking Clients. 


• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor’s degree in Business Administration, or an equivalent degree