Manager, Clinical Operations (Allied Health)

1) GENERAL DESCRIPTION

The Group Allied Health Manager is responsible for the strategic, operational, financial, and quality management of Allied Health and Ancillary Services across the ambulatory care center network. The role oversees the delivery of safe, efficient, patient-centered, and compliant services within Pharmacy, Dietary, Diagnostic Imaging, and Medical Records. The incumbent is accountable for ensuring operational excellence, regulatory compliance, workforce effectiveness, service development, and continuous quality improvement while supporting the organization's growth and patient experience objectives.

2) JOB DESCRIPTION

Strategic Leadership

• Develop and implement strategic plans for Pharmacy, Dietary, Diagnostic Imaging, and Medical Records services across all centers.
• Align departmental goals with organizational strategic priorities.
• Identify opportunities for new services, operational improvements, and revenue growth.
• Lead service transformation and innovation initiatives.

Operational Management

• Provide overall operational leadership and oversight for Pharmacy, Dietary , Diagnostic Imaging, and Medical Records across the ambulatory care center network.
• Establish and drive standardized operating models, service delivery frameworks, policies, procedures, and performance standards across all centers.
• Review network-wide operational metrics and dashboards, identify performance gaps, and direct improvement initiatives with center and department leaders.
• Collaborate with Center Managers and Department Heads to align operational priorities, service standards, and business objectives across the organization.
• Provide governance and oversight for operational risk management, business continuity planning, and service resilience across all centers.
• Lead operational readiness and integration activities for new center openings, service expansions, mergers, acquisitions, and transformation projects.
• Champion digital transformation initiatives and the effective utilization of health information systems, scheduling platforms, and operational technologies.
• Ensure compliance with regulatory, accreditation, organizational, and professional standards across all service lines and locations.

Clinical Governance, Quality and Compliance

• Ensure compliance with Ministry of Health regulations, accreditation standards, and professional practice requirements.

• Establish quality assurance and quality improvement programs across all departments.

• Monitor clinical and operational KPIs and implement improvement plans.

• Oversee risk management, incident reporting, and corrective actions.

• Promote patient safety and evidence-based practices.

Financial and Business Management

• Develop and manage departmental operating and capital budgets.
• Monitor revenue, expenditure, and financial performance.
• Drive productivity improvements and cost optimization initiatives.
• Support business cases for service expansion, new equipment, and technology investments.
• Ensure effective utilization of resources and assets.

Pharmacy Services Oversight

• Ensure safe and efficient medication management processes.
• Monitor pharmacy operational performance, inventory control, and medication safety indicators.
• Collaborate with pharmacists to ensure regulatory compliance and service excellence.
• Support implementation of digital pharmacy solutions and workflow enhancements.

Diagnostic Imaging Services Oversight

• Ensure efficient and compliant imaging operations.
• Monitor equipment utilization, service availability, image quality, and reporting turnaround times.
• Partner with radiologists and imaging leaders to maintain quality and safety standards.
• Support technology upgrades and service expansion initiatives.

Medical Records and Health Information Management

• Ensure accurate, complete, and confidential management of patient health records.

• Monitor compliance with medical records policies and legal requirements.

• Support EMR optimization and digital health initiatives.

• Ensure timely retrieval, storage, and management of patient information.

Leadership and People Management

• Lead, coach, and develop departmental managers and supervisors.

• Drive workforce planning, recruitment, performance management, and succession planning.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Promote staff engagement and professional development.

Stakeholder Management

• Collaborate with Medical Directors, Center Managers, Nursing Leaders, and Corporate Services.

• Act as the primary operational liaison for ancillary and allied health services.

• Build effective relationships with regulators, vendors, payors

3) JOB REQUIREMENT

• Bachelor’s degree in Allied Health/ Pharmacy/Health Science / Healthcare Administration, or related healthcare discipline.
• Master’s degree in healthcare management, Business Administration (MBA), Pharmacy or related field preferred.
• Minimum 10 years of healthcare experience.
• Minimum 5 years in a senior management role overseeing multiple clinical support services.

Skills & Competencies

Special skills required:

• Strategic Thinker
• Patient – centric mindset
• Committed to service excellence
• Strong commitment to quality, safety, and continuous improvement.
  

Personal attributes:

• Demonstrates sound judgement and ethical decision-making.

• Proactive, innovative, and solution-oriented approach to challenges.

• Good communication skill.