Manager, Clinical Quality & Innovation

1) GENERAL DESCRIPTION

Lead the design and governance of safe, high-quality and scalable models of care across the Group ACC network. The role provides functional leadership for clinical governance, patient safety, accreditation, consultant affairs, credentialing, clinical compliance, care-model development, pathways, outcomes and clinical innovation, with appropriate alignment to KPJ’s Group Clinical & Governance.

2) JOB DESCRIPTION

Clinical Governance, Quality & Patient Safety

• Establish and oversee the Group ACC clinical governance framework, including clinical standards, policies, quality assurance and oversight mechanisms across all ACC formats and operating centres.
• Provide leadership on patient safety, clinical quality, risk management and continuous improvement, ensuring material risks, incidents and adverse trends are appropriately reviewed, escalated and addressed.
• Monitor key clinical quality, safety and outcome indicators, ensuring clear accountability and timely corrective actions across the ACC network.

Clinical Compliance, Accreditation & Medical Affairs

• Oversee clinical regulatory compliance, accreditation and licensing readiness, ensuring ACCs meet applicable regulatory, professional and Group requirements.
• Lead medical and consultant affairs for Group ACC, including credentialling, privileging, scope-of-practice governance and consultant onboarding.
• Maintain alignment with Group Clinical & Governance, ensuring ACC clinical standards and practices remain consistent with Group-wide requirements.

Clinical Models, Pathways & Innovation

• Lead the development and standardisation of clinical service models, pathways, protocols and outcome measures across Point, Plus and Premier ACC formats.
• Develop clinically safe and effective models that enable two-way referral, continuity of care and appropriate transfer of care between ACCs, KPJ hospitals and Centres of Excellence.
• Drive clinical innovation and care-model improvement, including digitally enabled pathways, new ambulatory services and appropriate migration of care from hospital to outpatient settings.

Clinical Readiness & Network Enablement

• Provide clinical leadership and input into new ACC development, including feasibility assessment, medical and equipment planning, commissioning and operational readiness.
• Partner with Operational Excellence to establish appropriate nursing, allied health and clinical workforce standards, competencies and deployment models.
• Work cross-functionally with Project Delivery, Care Network Growth & Partnerships and operating centres to ensure new and existing ACCs are clinically viable, operationally ready and appropriately integrated into the KPJ Care Network.

General Accountability

• Undertake other strategic, clinical governance and innovation responsibilities as assigned by the CEO, Group ACC, in support of the overall objectives of Group ACC.

3) JOB REQUIREMENT

• Bachelor’s degree in Medicine, Nursing, Allied Health, Healthcare Quality, Clinical Governance or a related healthcare discipline.
• Relevant postgraduate qualification or recognised quality / patient safety certification is advantageous.
• Typically 8 years or more of relevant healthcare experience, including clinical governance, quality, patient safety, accreditation, clinical operations or medical affairs.
• Experience supporting ambulatory, outpatient, day-surgery or multi-site healthcare services is preferred.

Skills & Competencies:

• Clinical governance, quality and patient safety.
• Accreditation, regulatory compliance and audit readiness.
• Credentialing / privileging and consultant affairs.
• Clinical pathway and care-model development.
• Risk assessment, incident review and corrective action.
• Cross-functional stakeholder management.
• Strong understanding of ambulatory clinical risk, clinical standards and service design.
• Ability to convert clinical requirements into practical operating and project specifications.
• High professional integrity.
• Patient-safety focused.
• Structured and detail-oriented.
• Constructive challenger with sound judgement.
• Collaborative and comfortable working across clinical and corporate teams.