Manager Customer Account Management

About The Role

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

What You Will Deliver

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable


• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals


• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement 


• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain


• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins


• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team


• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies


• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions


• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)


• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives


• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

What You Bring

Why Join DKSH