Manager Customer Account Management (FMCG, KAM)

About The Role

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

What You Will Deliver

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.


• Accountable for net sales/EBIT/headcount responsibility, where applicable


• Return on investment on advertising and promotion


• Return on investment on promotional effectiveness CAP


• Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals


• Monitor team key performance indicators achievement.


• Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.


• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins. Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team.


• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies. Manage reporting of sales and projected sales/margin forecasts.


• Evaluate trends and form meaningful conclusions to facilitate strategic decisions. Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.).


• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.


• Drive and manage learning and development of team inthe area of Customer Account Management and DKSH behavior to achieve team/function goals.

What You Bring

• Minimum 3 to 5 years’ experience in a similar role 


• Degree in Sales/Marketing, or related fields


• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.


• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods.


• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.


• Demonstrate strong negotiation and communications skills.


• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)Demonstrate fluency in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Account Management.