Manager, Customer Service - Urgent Hiring

Ready to break into a vibrant work culture? Look no further! Join INTRIX as a Dealer Sales Executive and dive into our young and energetic team.

Enjoy a hybrid work setup, monthly employee engagement events, and clear career progression paths. 

Are you ready to step up to the challenge? 

"Disruptive Engineering x Simplified Living x Humanised Solutions"

Don't let stagnation hold you back – join us and thrive!

Key Responsibilities:

• Manage a team of customer service representatives, providing guidance, support, and training as needed.
• Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
• Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
• Monitor and analyze customer feedback and performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams including sales, marketing, and product development to address customer needs and preferences.
• Maintain up-to-date knowledge of industry trends, competitive landscape, and regulatory requirements.
• Implement and maintain customer service policies, procedures, and standards to ensure consistency and quality.
• Drive initiatives to streamline processes, optimize resources, and enhance operational efficiency.
• Foster a positive and supportive work environment, promoting teamwork, accountability, and continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
•  3 - 4 years of experience in customer service management, preferably in a B2C environment.
• Proven track record of leadership, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Passion for delivering exceptional customer service and driving customer satisfaction.