Manager Nursing, Quality & Clinical Governance

KPJ Centre for Sight (KPJ CFS)

Location: Multi-Branch Operations (Based in KL branch)

Key Responsibilities

• Nursing Leadership & Operations: Lead and oversee nursing services across all branches, ensuring clinical excellence, patient safety, workforce efficiency and service quality.
• Quality & Regulatory Compliance: Manage quality assurance programs, clinical audits, SOPs and compliance with MOH, CKAPS and KPJ Group standards.
• Risk Management: Serve as Risk Management Coordinator, overseeing risk assessments, incident reporting, investigations and mitigation plans.
• Consultant Management: Coordinate consultant recruitment, onboarding, credentialing, privileging and appointment renewals with relevant stakeholders.
• Licensing & Regulatory Affairs: Monitor and coordinate licensing applications, renewals, regulatory inspections and compliance requirements for new and existing centres.
• Medical Advisory Committee (MAC): Serve as MAC Secretary, coordinating meetings, documentation, minutes, resolutions and follow-up actions.
• Clinical Governance & Patient Safety: Drive clinical quality improvement, infection prevention, surgical safety and standardization of clinical practices.
• People Management & Development: Oversee nursing manpower planning, recruitment, competency development, training, performance and discipline.
• Operational Excellence: Optimize operating theatre efficiency, clinical resources, patient experience and nursing-related costs.
• Other Duties & Responsibilities: Undertake ad-hoc assignments, additional responsibilities and new initiatives as directed by the immediate superior, in line with organisational needs and priorities.

Candidate Requirements

• Bachelor's Degree in Nursing with valid Malaysian Nursing Board registration and Annual Practicing Certificate (APC).
• Minimum 8–10 years of nursing experience, including at least 3–5 years in a nursing leadership or management role.
• Experience in ophthalmology, operating theatre, ambulatory care or private healthcare is an advantage.
• Good understanding of healthcare quality management, risk management, regulatory compliance and clinical governance.
• Experience in CKAPS licensing, medical consultant coordination or MAC secretariat functions is highly desirable.
• Strong leadership, communication, problem-solving and organizational skills.
• Ability to manage multiple branches and collaborate effectively with medical consultants and management.