Manager of Operations (Middle Office)

Responsible for overseeing and optimizing operational processes within the Treasury and Middle Office functions while managing business-as-usual (BAU) activities. This role requires a cross-departmental mindset, as Treasury Managers frequently collaborate with cross-functional teams to ensure compliance with financial regulations and develop standardized operating procedures (SOPs) to enhance treasury efficiency.

Job Duties and Responsibilities

• Operations Management: Oversee daily treasury operations, ensuring the seamless processing of payments and transactions. A deep understanding of our banking partners' risk appetite is essential to maintaining effective financial operations.


• Standard Operating Procedures (SOPs): Develop, implement, and maintain treasury-related SOPs, ensuring proper documentation, monitoring, and version control. This includes thorough testing of new ERP functionalities in a controlled environment with a comprehensive audit trail before deployment, followed by training within the operations teams.


• Team Leadership: Build and lead a high-performing Middle Office team, fostering a culture of professionalism and continuous development. Provide mentorship, guidance, performance evaluations, and professional growth opportunities to elevate team capabilities.


• Payment Systems Management: Oversee payment and collection operations, including processing, settlement, and reconciliation, ensuring adherence to industry standards and regulatory requirements.


• Risk Management: Identify, assess, and mitigate financial and operational risks by implementing robust controls and procedures to safeguard treasury functions.


• Reporting: Prepare and present accurate and timely treasury reports to the Middle Office team, highlighting key trading indicators and financial insights.


• Training and Development: Deliver training and guidance to the treasury team to enhance their expertise in treasury operations, regulatory compliance, and industry best practices, extending beyond SOP training.


• Collaboration: Work closely with cross-functional teams, including Finance, Risk Management, and Technology, to drive continuous improvement and innovation in treasury operations.


• Others: Perform any other related lawful duties that may be given by the Management from time to time.

5.              Job Requirements

·     Bachelor's degree or equivalent experience in business, marketing, communications, or related field.

·     Minimum of 5 years of experience in payment industry operations, with a demonstrated progression in responsibilities.

·     Proven experience in operations management with a focus on treasury functions in the payment industry.

·     Strong organizational skills and able to manage tight deadlines.

·     Strong knowledge of industry regulations and compliance requirements.

·     Excellent leadership and team management skills. Ability to help a team grow in their professional ambitions.

·     Strong communication and presentation skills.

·     Strong knowledge of industry regulations and compliance requirements.

·     Strong computer skills, including proficiency in treasury management systems and financial software.

·     Demonstrated ability to drive process improvements and implement best practices.

·     Ability to promote and uphold company values and foster a positive culture.

·     Ability to collaborate effectively across departments & influence stakeholders at all levels.

·     Attention to detail, analytical thinking, and problem-solving abilities.

·     Ability to work in a fast-paced and dynamic environment.