Manager Online Sales & Marketing

Job Summary

Responsible for DKSH’s eCommerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent, the Assistant Manager eCommerce plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key eCommerce platforms, and continually deliver the best online shopping experience to consumer.

Job Responsibilities

• Responsible for end-to-end eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfilment, after-sales service etc


• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces


• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions


• Liaise with eCommerce partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives


• Work closely with the cross-functional and cross-BU teams to ensure efficient and effective execution, leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience, aligned with best-practices (e.g. Modern Trade)


• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins


• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies


• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc)


• Formulate and execute digital marketing demand-generation initiatives including but not limiting to on-site activity, social media, display, EDM, SEO and SEM


• Manages inventory (ensure stock balancing between online and offline), promotional mechanism (e.g. bundles creation, discounts activation, vouchers etc)


• Manages trade claims recovery from clients within contractual terms and full compliance of APMS in A&P control


• Support in business development efforts in developing eCommerce solutions for clients, growing pipeline for new accounts/clients, and nurture and grow existing DKSH digital client account


• Lead, coach and develop a team of eCommerce professionals to achieve business and functional objectives


• Conduct regular performance reviews, provide constructive feedback and support individual development plans

Job Requirements

• Bachelor’s Degree Business or a related degree or any relevance


• Minimum six years’ of working experience


• Minimum one to two years’ experience in a people managerial capacity


• Preferably from Platform, E-enabler or FMCG background


• Digital savvy with knowledge of eCommerce business models, operations, technology


• Experience managing eCommerce channels


• Strong commercial and negotiation skills


• Management consultancy experience is a plus


• Plus, point if familiar with using SAP


• Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels