Position:

Job Description:

Principal Accountabilities

- Serve as the primary point of contact for customer quality related concerns, complaints, and escalations, ensuring timely investigation, root cause analysis (8D report), and drive corrective actions (CAPA program) follow up.
-    Manager customers or certification audits such as ISO 9001, TAPA FSR level A etc
-    Maintain quality management systems, procedures, and standard to ensure compliance with customers, regulatory, and corporate requirement
-    Work with internal department to address quality issues and lead the continue process improvement, including quality risk identification and develop the mitigation plan

- Proficiency in Mandarin is an advantage for liaising with Mandarin-speaking clients and business partners.

Job Complexity
● Coordinates and supervises the daily activities of business or technical support or production team
● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
● Applies acquired expertise to analyze and solve problems without clear precedent 
● Coaches team members on performance, completes employee performance evaluations and recommends pay actions

Experience / Education
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

Certified six sigma green belt preferred.
-    Able to speak Mandarin preferred

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