Manager, Regional Project Operations Infrastructure

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

We are looking for a highly driven and hands-on Project Manager to lead infrastructure build-outs and ensure seamless transition from project implementation to full operational readiness across multiple countries.

This role serves as a critical bridge between infrastructure build teams and live country operations. The incumbent will oversee site readiness, drive structured build-to-operations handovers, and ensure new facilities achieve performance targets from day one.

This is a field-oriented role in a fast-scaling, cross-border logistics environment. The role requires frequent regional travel (40–60%) and on-site presence during critical launch and stabilization phases.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Key Responsibilities

1. Build-to-Operations Handover & Hypercare

• Lead operational readiness for new site launches, expansions, and upgrades.
• Develop and execute structured handover frameworks from project/construction teams to operations.
• Ensure SOPs, workflows, KPIs, reporting tools, and systems are ready before go-live.
• Validate site readiness (equipment, safety, staffing, system configuration).
• Provide go-live support and post-launch stabilization.
• Anticipate operational risks and proactively storyboard mitigation plans.

2. Drive Operations Performance

• Collaborate with internal and external stakeholders to drive target performance.
• Continuously assess productivity capacity vs operational targets.
• Initiate improvement plans independently to enhance performance.
• Drive data-driven performance monitoring and execution.
• Lead fast-paced, accurate decision-making to meet operational goals.

3. Regional Infrastructure Deployment & Continuous Improvement

• Travel across country sites to oversee logistics infrastructure deployment (Gateway, CTO, Transit Hubs, Operations Facilities).
• Ensure alignment with regional operational standards.
• Identify and escalate risks impacting timeline, cost, or service levels.
• Support capacity ramp-up planning and scalability initiatives.

4. Operations Optimization & Standardization

• Ensure consistent implementation of regional operational standards.
• Monitor post-launch performance and drive corrective actions.
• Identify process gaps and refine playbooks for future rollouts.
• Contribute to regional continuous improvement initiatives.
• Demonstrate ownership and assertiveness in portfolio proposals.

5. Cross-Functional Coordination

• Collaborate with Infrastructure, Engineering, Procurement, Finance, and Country Operations.
• Align timelines, budgets, vendor performance, and site acceptance criteria.
• Provide structured reporting to Head of Infrastructure and management.
• Build strong cross-functional relationships and remain resourceful.

6. Risk & Compliance Management

• Ensure regulatory, safety, and operational compliance at each site.
• Develop contingency plans for launch delays and operational risks.
• Support audit readiness for new facilities.

Qualifications & Experience

• Education
• Bachelor’s Degree in Business, Logistics, Engineering, Operations Management, or related field.
• Experience
• Minimum 5+ years in logistics, supply chain, warehouse operations, or infrastructure deployment.
• Proven experience managing cross-functional, multi-country projects.
• Strong experience in site launch planning and operational ramp-up.
• Demonstrated KPI-driven performance management.
• Technical & Functional Knowledge
• Warehouse operations
• Logistics hub workflows
• Infrastructure deployment processes
• Performance tracking and operational KPIs
• Skills & Competencies
• Operational excellence mindset
• Strong execution and ownership (“Can Do” attitude)
• Structured, data-driven problem solving
• Excellent stakeholder management
• Cross-cultural communication skills
• Ability to work in ambiguity and fast-paced environments
• Detail-oriented with strong big-picture thinking
• High adaptability and willingness to travel (40–60%)

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!