Manager, Restaurant - Room for Advancement

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

One&Only Desaru Coast is seeking a passionate and dedicated Manager, Restaurant to join our team based in Desaru, Johor. The position is only for Malaysia National or Permanent Resident. 

• Fully able to maintain resort’s standards, policies and procedures. 
• Entirely capable to prioritize, organize and delegate work assignments
• Directs performance of all restaurants colleague & follows up with corrections immediately.
• Always motivates restaurant’s colleague as a cohesive unit.
• Continuously promotes positive work relationship with kitchen colleague & other departments.
• Ascertains colleague training needs & provides such training to the fullest and consistent levels
• Thinks clearly, analyses & resolves challenges and obstacles, exercising good judgment
• Consistently performs job functions with attention to detail, speed and accuracy
• Works well under pressure keeping organized, planned and meeting timelines
• Co-ordinates precisely his departmental needs with other departments & F & B office
• Maintains cleanliness and hygiene level of the One&Only’s uncompromising standards
• Responsible to run the restaurant operation smoothly, in all aspects
• Achieves 100% guest satisfaction & service perfection levels in his/her department
• Reviews standards regularly & recommends high-class alternatives accordingly 
• Strengthens physical visibility in the restaurant at all times especially during prime hours 
• Interacts with guests & inquires that guest contentment levels are in compliance with well-established standards
• Continuously focuses on quality standards throughout the restaurant without compromises 
• Supports and guides the Restaurant Reservations in order to establish a self-driven reservation center with a prime focus on customer satisfaction 
• Energizes established operating standards and policies for the restaurant
• Implements innovative & creative ideas to optimize revenue and profits in the department 
• Ensures stability of service standards and colleague training programs, focusing on up-selling skills to optimize revenue and profits
• Plans quarterly promotions for the department based on guest needs & revenue generation
• Positively reinforces the Values to the team on daily bases
• Maintains physical visibility throughout the restaurant during peak hours
• Plans, organizes and executes new menus, beverage lists, including colleague training and plating guide for the restaurant
• Continuously conducts market surveys, in terms of restaurant performance against main competitors
• Positively influences associates and makes impact on the issues, in order to improve communication and execution of tasks. 

About You:

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.
• Good knowledge in the Food & Beverage products and high end service levels
• Have good English communication skills both in written and spoken
• Computer literate
• Organized with strong planning, good communication and interpersonal skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.