Manager, Retail Operational Readiness Centre

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Description
 

You will be part of the Retail Operational Readiness Centre ensuring seamless implementation of technology changes through effective Testing, Training and Documentation. Verticals supported are in AS400 / Mainframe applications, Internet / Mobile Banking applications, Cards and Channels applications.

Your key responsibilities includes: 

• Understand Business Requirements and Functional Specs/ User Story documents
• Prepare Test Case Design using TOSCA or other Bank approved tools for the technology change
• Ensure traceability for requirements/ functional specs to test cases
• Engage business/ operations users to review test cases and incorporate their feedback into test pack
• Identify potential scenarios for Test Automation working with the Automation Lead
• Drive Manual & Automated Test Execution (using TOSCA/ other Bank Approved tool) as per the UAT Plan in line with the test strategy and test plan
• Ensure all test scope and test cases are executed and fulfil the specified requirements within the agreed timeline
• Report defects discovered in UAT, attend defect calls and participate in defect management process and retest
• Review UAT test results and publish test metrics
• Perform Exploratory Test Case execution
• Provide operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users
• Provide post-implementation support to operations users
• Review and submit management reports as required by the Bank’s Software Development Framework

Job Requirements 

• Bachelor’s degree
• Minimum 4 years of experience preferably in financial institutions
• Well-versed in operations especially Swift standard in either AS400 / Mainframe applications, Internet / Mobile Banking Application, Cards and Channels application will be an added advantage
• Have a good knowledge and experience in handling testing or test management life cycle
• Proficient computer skills
• Strong analytical skills
• Strong verbal and written communications skills, including effective presentation skills
• Able to take ownership of issues and take them to closure
• Able to create effective work relationships across different levels of stakeholders from various disciplines
• Experience in managing team
• Motivated driven and can work under pressure and able to complete task given within the project timeline
• Mature individual with strong leadership, influencing and problem resolution skills
• Lead human resource planning, development and staff management
   

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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