Manager, Soft Services (Kuala Lumpur)

RESPONSIBILITIES

• Oversee and coordinate daily soft services operations (Cleaning, Pest Control, Waste Management) to ensure smooth service delivery.


• Supervise site teams and monitor performance to meet service standards and client expectations.


• Assist the superior in managing all vendors (contractors, suppliers, service providers etc.) who transact with the client and monitors all service provider/contractor performance, reporting against contract’s SLAs and KPIs. 


• Support the Manager as the key liaison for clients on soft service-related matters.


• Coordinate and monitor vendors and contractors to ensure SLA and KPI compliance.


• Conduct regular site inspections and audits to maintain service quality and compliance.


• Manage incidents, complaints, and service issues, ensuring timely resolution and proper reporting.


• Ensure compliance with relevant licenses, insurances, and regulatory requirements.


• Support cost monitoring and assist in achieving contract performance targets.


• Identify areas for operational improvement to enhance efficiency and customer satisfaction.


• Assist in implementing sustainability and operational excellence initiatives across soft services.

REQUIREMENTS

• Bachelor’s Degree in Facilities Management, Building Management, or related field from a university recognized by the Malaysian Government.


• 5–8 years of experience in Facilities Management, with strong exposure to soft services operations (Cleaning, Pest Control, Waste Management).


• At least 2–3 years in a supervisory role, overseeing site teams and service providers.


• Strong operational knowledge with hands-on experience in managing site operations, service quality, and SLA/KPI compliance.


• Good communication, coordination, and problem-solving skills.


• Able to work independently while reporting to the Manager/Head of Department.

Remark: The contract tenure is one (1) year. Renewable contract subject to management approval.