Mandarin Trainer for Customer Service

Job Title -Trainer

Language - Mandarin

Reporting to Training Manager

Location - Penang

Responsibilities

·         Design effective training programs.

·         Prepare training materials.

·         Conduct training and refreshers.

·         Support and mentor new employees.

·         Conduct evaluations to identify areas of improvement.

·         Monitor, analyse & train trainees’ performance and call out any unusual trends.

·         Identify training needs by working with operations team and QA.

Requirements

·         Degree in discipline or equivalent diploma

·         3 years customer service experience with minimum 1 year training experience

·         Fast learner and independent

·         Minimum bi-lingual proficiency.

·         Language proficiency in English and Mandarin is mandatory.

·         Customer Service knowledge and/or experience is strongly preferred.

·         Proven experience as corporate trainer in the customer service industry is a plus.

·         Understanding of effective teaching methodologies and tools.

·         Willingness to keep abreast of new techniques in corporate training.

·         Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.

·         Affluent communication, presentation, and public speaking skills.

·         Organizational and time management abilities.

·         Critical thinking, analytical and decision-making abilities