Matchmaker (Customer Service Executive)

Role Overview: Matchmaker (Customer Service Executive)

We are looking for a Matchmaker based in Kuala Lumpur (Bangsar) to be servicing our Hong Kong branch. As a Matchmaker, your primary objective is to facilitate seamless date coordination between our clients. You will engage in proactive communication with clients to address their needs and provide support throughout their dating journey, as well as gather feedback for continuous service improvement.

Responsibilities

• Plan, coordinate, and schedule dates for clients
• Active and outward-bound communication with clients on a day-to-day basis (via chat and phone calls)
• Respond to clients' inquiries promptly and provide support when needed
• Provide sound dating advice when asked by clients
• Listen to clients' feedback and perform service recovery when necessary
• Provide ad-hoc operational and events support
• Provide feedback on the date coordination process and suggest ideas to improve customer satisfaction
• Consistently achieve individual as well as team monthly KPI targets

Ideal Candidates

• Would have passion for people
• Possess excellent interpersonal, written, and oral communication skills.
• Multilingual - Mandarin and Cantonese speakers are preferred due to the client database.
• Experience within a Customer Service, Customer Success, or Sales Operations / Support role is a huge plus.
• Diploma or Bachelor’s Degree in any field. Business, Marketing, Mass Communication, Psychology, or equivalent major is a plus.
• Entry-level candidates who possess good communication skills are encouraged to apply.
• Diligent and willing to go the extra mile for your clients
• Detail-oriented and able to perform under pressure with integrity and good work ethics
• Adaptable and able to think fast on your feet to cater to a wide portfolio of client profiles
• Able to communicate professionally and confidently with high-profile clients
• Able to work one day of the weekend (either Sat/Sun). You will have one day off on the weekend and the other day off during the weekday.

Benefits

• Basic salary pay (ranging from 3.5K to 4.5K based on skill and experience) + competitive commission package.
• No field work; you will be working comfortably in our cozy and fun office (Menara UOA, Bangsar).
• No shifting. You will work 5 days a week from 11 a.m. to 8 p.m.
• Learn and grow with the team - product and communication training will be provided
• Full equipment support
• A healthy organizational culture that encourages work-life balance, with a comprehensive leave package + limited flexible work hours.
• Young and startup-like working environment, led by experienced leaders and serial entrepreneurs.

More about Lunch Actually

We are Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active single professionals in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, Lunch Actually aims to provide a safe, convenient, and non-intimidating avenue for busy professionals to meet.

Our Culture

We embrace the entrepreneurial spirit, daring to dream and turning those dreams into reality. Our team values integrity, commitment, and creativity while practicing an open-door policy that fosters respect. Through well-defined policies, procedures, and programs, we empower our staff to reach their full potential. Our focus is always on our people, providing opportunities for skill development, career advancement, and goal achievement. In addition, we offer competitive compensation, commission packages, and foster a positive organizational culture.

We are looking for a dedicated, passionate and talented individual that shares the basic qualities of honesty, enthusiasm, creativity and respect for customers and co-workers. And to be part of our dynamic team, you must be adaptable, self-motivated and willing to work hard.