Merchandiser

Job Summary

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.

General Responsibilities:
 

• Assist management in managing daily operational expenses in relation to the operating budget.


• Implement action plans (e.g., making regular calls/visits, taking orders, etc.) to achieve sales targets for the assigned business/territory.


• Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities.


• Conduct sales activities for the assigned business/territory, including product portfolio management, introducing marketing plans, order-taking, and preparing in-store marketing and merchandising displays.


• Prepare quotations, proposals, and contracts for sales agreements.


• Report on competitor activities and products.


• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.


• Coordinate continuous improvement activities to enhance the sales process, sales plans, customer satisfaction, etc. Track and ensure payments are collected from customers.


• Investigate, resolve, and record customer issues and provide advice on follow-up actions.


• Respond to customer orders and inquiries, and inform them about promotions and new products.


• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

Skills and Knowledge:
 

• Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.


• Good working knowledge of the assigned territory/products/services and sales skills.


• Skilled in communication and negotiation.


• Basic skills in research and analysis.


• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint).


• Fluent in both Malay and English (spoken and written).

Education:
 

• SPM or equivalent qualification.