Merchant Maintenance Analyst (APAC)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Ensuring strict adherence to our terms & conditions, policies & procedures in relation to resolve merchant maintenance requests and updating financial information of our customers


• Ensuring a consistent level of quality of services to customers through timeliness and quality standards, in line with compliance initiatives


• This position is responsible for providing quality and timely completion of merchant account maintenance


• Meet requirement of KPIs assigned by the business


• Review, analyze, and process maintenance requests from the simple to the complex, including all forms of critical maintenance


• Identifies areas of enhancement/improvement with the operating procedures and workflow


• Actively support the operational outbound call inventory processes to verify on merchant information


• Maintaining good partnership with stakeholders to ensure urgent applications is action on timely manner

Minimum Qualifications

• A customer centric, can-do attitude for your customers


• Good customer service skills


• Sound resolution skills


• Good English verbal & written communication skills


• Active listening skills


• Proactive team player


• Flexible to work during public holidays (when required)

Preferred Qualifications

• Degree holder

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 


• Bonus incentives 


• Support for financial-well-being and retirement 


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 


• Flexible working model with hybrid or onsite arrangements depending on role and business need 


• Generous paid parental leave policies (depending on your location) 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.