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Merchant Risk Monitoring - Cantonese - Kuala Lumpur

icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

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000+

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Mohon Sekarang
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Penerangan Pekerjaan - Merchant Risk Monitoring - Cantonese - Kuala Lumpur






Overview






We are looking for a highly talented, self-motivated, individual to join the Seller Risk Operations team as a Merchant Risk Consulting Agent. We are looking for someone who has experience in Seller Risk Operations.









Qualifications






What does Success Look Like? 

 

Holistic Review

    • Your critical thinking is end-to-end to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
    • You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
    • You wear several “hats” - Risk, Relationship Manager, Negotiator, and Investigator
    • You will work towards understanding Industry risk idiosyncrasies
    • You are working to have Global awareness of process alignment and economy implications

Merchant Education

    • You always put yourself in the merchant’s shoes and act as a strong partner.
    • You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants. 

About You  

    • You have a Bachelor’s Degree or equivalent experience
    • You have 5+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
    • You are fluent in English and Regional Language
    • You have strong written and verbal communication skills.
    • You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
    • You have strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office).
    • You are creative, good at learning on the fly, have strong customer focus and problem solving skills and you operate with integrity.
    • Shifts – Morning & Afternoon with no Sat/Sun fixed offs.
    • People from Credit risk, Credit card underwriting, mortgage underwriting experience to be looked at.
    • Experience range: 3- 5 years

You Might Also Have 

    • An ability to be comfortable working within ambiguous areas of policy where outstanding decision-making quality is present.
    • An ability to learn and adapt to new software technologies.
    • The ability to work independently with a strong drive for results.
    • Experience with conflict management and interpersonal skills.
    • You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case management, phone, email, ticket channels)
    • Your holistic review will include a balanced approach of assessing risk and the merchant experience.
    • You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
    • You will serve as a credible partner that makes sound decisions.
    • You will monitor accounts for indications of risk assessment with merchant growth potential.
    • You will begin to have experience with merchant education and communication.
    • With a high level of initiative, you will start to take a proactive approach to risk assessments.








Responsibilities






Job Description

    • You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case management, phone, email, ticket channels)
    • Your holistic review will include a balanced approach of assessing risk and the merchant experience.
    • You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
    • You will serve as a credible partner that makes sound decisions.
    • You will monitor accounts for indications of risk assessment with merchant growth potential.
    • You will begin to have experience with merchant education and communication.
    • With a high level of initiative, you will start to take a proactive approach to risk assessments.




Original job Merchant Risk Monitoring - Cantonese - Kuala Lumpur posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Mohon Sekarang
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