Mortgage Advisor

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Wealth and Personal Bankingis our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealthmanagers with USD1.4 trillion in assets. Drivingfor growth in key markets around the world,the business comprises areas such as retailbanking, wealth management, insurance andasset management, with a focus oncustomer-centric propositions and innovativeand efficient distribution channels that willdifferentiate our customer experience anddeliver market leading retail banking and wealthmanagement solutions.

We are currently seeking an ambitious individual to join ourWealth and Personal Bankingteam in the role of Mortgage Advisor , working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

• To handle all referred mortgage applications by LG Type 2.
• To perform verification of customer information included personal details, income declaration and payment capacity prior submission via recorded telephone.
• To appeal and follow up on customer mortgage application status. Provide sound justification and write up for customer application.
• To ensure all customer documents is in order prior submission and follow up with customer on additional required information during sales process.
• To ensure all mortgage application are accurate and in accordance with the HSBC Bank policy standards and regulatory requirements.
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of respond either face to face or at the telephone.