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MS CRM System Analyst/Business Analyst

icon building Syarikat : Unison Group
icon briefcase Jenis Pekerjaan : Sepenuh Masa
icon geo-alt Kuala Lumpur, Federal Territory Of Kuala Lumpur

Bilangan Pemohon

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Penerangan Pekerjaan - MS CRM System Analyst/Business Analyst

  • The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification.
  • The role will require this activity to be performed on an end to end basis, across functional domains and technologies.
  • Assist  technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application.
  • Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support.
  • Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures.
  • Assist in managing business users, vendor and interface application team to ensure successful delivery of change request.
  • Collaborate with cross-functional interface application teams.
  • Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance.
  • Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
  • Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets.
  • Manage release Change Management. Ensure changes are completed according to the change request and/or release schedule.
  • Assist to formulate implementation and deployment plan for system cutover.
  • Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation).
  • Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.
  • More than 10 years of experience in system analyst role.
  • Good interpersonal and communication skills, both verbal and written.
  • Solid experience in functional requirement management and end to end requirement analysis.
  • Solid experience in business process modeling and functional design.
  • Experience with Scrum or similar agile development.
  • Experience with Microsoft Dynamics 365 Customization and Configuration
Original job MS CRM System Analyst/Business Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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