We are searching for a versatile Network Management Officer (Call Centre) to join our stellar team at Integrated Health Plans Pte Ltd in Johor Bahru, Johor.
Growing your career as a Full time Network Management Officer (Call Centre) is an unparalleled opportunity to develop relevant skills.
If you are strong in time management, strategic planning and have the right aptitude for the job, then apply for the position of Network Management Officer (Call Centre) at Integrated Health Plans Pte Ltd today!
- Receive enquires via emails and phones from the panels
- Key in details into the system
- Answer and close enquires if possible
- Route enquires to the appropriate personnel if required
- Follow up calls / emails to the panel if necessary
- Engage and recruit medical facilities to the network
- Correspond with medical facilities with regards to network management
- Provide admin support to the team
- To identify and set up panel of Panel network of General Practitioners (GP), specialist and hospital for cashless access.
- Monitoring and review of customer service quality of the network providers.
- Work closely with the respective department to expedite the processing of GL issuance/payments.
- Attend to query or complains from customer or network providers
- Correspond with medical facilities with regards to network management
Requirements:
- Proficient in Excel and Words
- Good communication skill
- Excellent negotiation technique
- Education: Diploma / Degree
- Experience: 1 – 2 years’ experience in vendor / medical / event / loyalty management
- Like to interact with people
- Customer Service Oriented
- Able to multitask
- Resourceful and can think out of the box
- Results oriented
- Must be able to work in shifts, weekends and public holidays
Benefits of working as a Network Management Officer (Call Centre) in Johor Bahru, Johor:
● Excellent benefits
● Opportunities to grow
● Attractive packageCompetitive Pay
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