Network Security Engineer (Client Support)

Network Security Engineer (Client Support)

Full time

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• To provide 24/7 high-quality technical support to customers remotely or onsite.
• Attend in-person meetings with clients to address incidents efficiently, by gathering/logging all necessary information for troubleshooting.
• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner/agreed SLA.
• Following standard procedures for proper escalation to other relevant departments and ensuring that stakeholders are kept up to date on the status of incidents.
• Logging all necessary information for reporting purposes.
• Maintains knowledge of competitive products as well as complimentary solutions.
• Provides coaching and professional development to team members to enhance their product knowledge, technical acumen, and technical sales skills.
• Develops and maintains relationships with prospects, customers, and partners.
• Work collaboratively with the field sales, project management, engineering, and support teams.
• Involvement in project implementation if required.
• Create/prepare documentations and technical knowledge transfer.
• Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.

Requirements

• Bachelor’s degree / Diploma in Information Technology, Computer Science, or any equivalent.
• At least 5 years and above of relevant working experience.
• Good analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Time management, well organized and able to work with autonomy.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Well verse knowledge of IP protocol (TCP/IP) networking routing and switching protocols, VPN, Firewall, IPS, Load Balancer, WAF.
• Familiar with Firewall solutions such as Fortinet, CheckPoint, PaloAlto, or Cisco (ASA).
• Familiar with IPS solutions such as TippingPoint, TrendMicro, or Cisco (FirePower).
• Familiar with Email & Web (Proxy) solutions such as Fortinet, Symantec, Bluecoat, or Cisco (IronPort).
• Knowledge or experience in any cybersecurity related solutions.
• Applicant must be willing to work after office hours, Public Holiday, and Weekends.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Network Security Engineer?

Bridgenet is an Information and Technology Solutions Provider which was founded in 2003. we leverage different fields of expertise to attend to our customers' needs and to assist and assure our customers in achieving their diverse goals. We provide full end-to-end service and we look forward to build mutually beneficial long-term partnerships.

Bridgenet has grown and matured considerably since its establishment in 2003. While we still maintain our focus on computer support systems, at the same time, we continue to develop service programs to support customers in maintaining their infrastructure in the ever-developing IT era.

We offer a vast range of products and services which are cost-wise, saving customers time and money. A team of certified engineers, as well as architects, are always available to provide you the best solutions to your IT requirements. To ensure that we provide the highest level of customer care, we also provide procurement, configuration, and support services.

Bridgenet's partnerships with leading international companies also provide more comfort and confidence to our customers.

Bridgenet is an Information and Technology Solutions Provider which was founded in 2003. we leverage different fields of expertise to attend to our customers' needs and to assist and assure our customers in achieving their diverse goals. We provide full end-to-end service and we look forward to build mutually beneficial long-term partnerships.

Bridgenet has grown and matured considerably since its establishment in 2003. While we still maintain our focus on computer support systems, at the same time, we continue to develop service programs to support customers in maintaining their infrastructure in the ever-developing IT era.

We offer a vast range of products and services which are cost-wise, saving customers time and money. A team of certified engineers, as well as architects, are always available to provide you the best solutions to your IT requirements. To ensure that we provide the highest level of customer care, we also provide procurement, configuration, and support services.

Bridgenet's partnerships with leading international companies also provide more comfort and confidence to our customers.

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