We are in need of a reliable Network Security Engineer (Client Support) to join our multidisciplinary team at Bridgenet Solutions Sdn Bhd in Kuala Lumpur.
Growing your career as a Full time Network Security Engineer (Client Support) is an unparalleled opportunity to develop fundamental skills.
If you are strong in negotiation, cooperation and have the right vision for the job, then apply for the position of Network Security Engineer (Client Support) at Bridgenet Solutions Sdn Bhd today!
Job Description
- To provide 24/7 high-quality technical support to customers remotely or onsite.
- Attend in-person meetings with clients to address incidents efficiently, by gathering/logging all necessary information for troubleshooting.
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner/agreed SLA.
- Following standard procedures for proper escalation to other relevant departments and ensuring that stakeholders are kept up to date on the status of incidents.
- Logging all necessary information for reporting purposes.
- Maintains knowledge of competitive products as well as complimentary solutions.
- Provides coaching and professional development to team members to enhance their product knowledge, technical acumen, and technical sales skills.
- Develops and maintains relationships with prospects, customers, and partners.
- Work collaboratively with the field sales, project management, engineering, and support teams.
- Involvement in project implementation if required.
- Create/prepare documentations and technical knowledge transfer.
- Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.
Requirements
- Bachelor’s degree / Diploma in Information Technology, Computer Science, or any equivalent.
- At least 5 years and above of relevant working experience.
- Good analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
- Time management, well organized and able to work with autonomy.
- Customer satisfaction mindset oriented.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
- Well verse knowledge of IP protocol (TCP/IP) networking routing and switching protocols, VPN, Firewall, IPS, Load Balancer, WAF.
- Familiar with Firewall solutions such as Fortinet, CheckPoint, PaloAlto, or Cisco (ASA).
- Familiar with IPS solutions such as TippingPoint, TrendMicro, or Cisco (FirePower).
- Familiar with Email & Web (Proxy) solutions such as Fortinet, Symantec, Bluecoat, or Cisco (IronPort).
- Knowledge or experience in any cybersecurity related solutions.
- Applicant must be willing to work after office hours, Public Holiday, and Weekends.
Benefits of working as a Network Security Engineer (Client Support) in Kuala Lumpur:
● Unlimited Growth Potential
● Room for Advancement
● Leading Industry Pay