New Business Underwriting (Assistant Manager/Manager/Senior Manager) - Exciting Challenge

Position Objective:

• Cultivate customer focus culture among the team.
• Handle and manage reviews, appeals, complaints and risk assessment portfolio, specifically big premium cases.
• Maintain underwriting qualities and provide premier level service and support to relevant distribution channels.

Roles and Responsibilities:

• Underwrite large sum assured applications (formal and preliminary) and communicate decision to intermediaries within agreed TAT with competitive underwriting decision and minimal requirement(s).
• Ensure cases are underwritten within the agreed TAT.
• Review complex appeal cases and coaching junior underwriters to underwrite large sum assured cases.
• Resolve enquiries and issues with channel management.
• Actively handle appeal cases by directly communicating to Life Planners, Financial Executives (FE) or Business Development Manager (BDM) or Director of Agency (DOA) on the rationale and explore alternatives.
• Review and identify area of process improvement operational efficiency within New Business department. Also, support Section Head to drive changes in process improvement and operational efficiency.
• Participate in the Quality Assurance review (audit of cases) where applicable.
• Involve in Product and Campaign launches where applicable.
• Instill a higher risk awareness culture and collaborate with second liner on roles and support needed.
• Provide underwriting-related support to business development projects when needed.
• Perform data or trend analysis when needed.
• Ensure continuous compliance of regulations/ procedures set for New Business. Perform monthly quality audit and provide coaching for quality improvement.
• Perform other responsibilities and duties that may be assigned from time to time by Head of Department's requirements.

Minimum Job Requirements:

• Possess a tertiary qualification preferably in Medical Science or equivalent.
• 10 years working experience in the Life Insurance Industry, specifically in medical and financial underwriting, and legal aspect of life insurance.
• 3 years of experience in leading underwriting teams, operations, processes and business processing.
• Strong interpersonal & delegation skills.
• Able to share any ideas, suggestion or guidelines clearly with the team.
• Able to build good relationship & trust at all levels.
• Right attitude & ability to produce high quality work under pressure.