New Job Opening: Customer Service Representative in Manila, Philippines; Kuala Lumpur, Malaysia

Job Description

Join Australia’s leading personal injury claims management provider as a Calls Agent – with over 100 years of trusted service.

The Opportunity

Step into a detail-focused role where your accuracy and communication skills help keep claims moving smoothly! You’ll connect with providers to verify critical information, manage and validate claim data, and ensure records are complete and compliant. You’ll also review claims for discrepancies, maintain organized documentation, and collaborate with internal teams to support timely and accurate claim resolution.

Why join us?

• Proudly Great Place to Work® certified


• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more


• Grow with stability: 100+ in our 10-Year Club by 2025


• Dynamic talent network: 2,000+ across APAC and beyond


• Competitive compensation with annual reviews


• Comprehensive medical care for you and your family


• Generous paid leave because work-life balance matters


• Level up with LinkedIn Learning and tailored training


• Flexible work setup

Staff Testimonial

“I am so happy and grateful I got to work with a client and AS White, both are very supportive.” - IT Administration Assistant, ASW Philippines.

What You’ll Do

• Conduct outbound calls to providers to verify information and support claim resolution.


• Accurately compile, verify, and enter claim-related data into internal systems.


• Ensure compliance with legislation, company policies, and privacy standards.


• Review and audit claims to identify inconsistencies or missing information.


• Coordinate with staff and maintain organized records to ensure timely claim processing.

Key Criteria

• Diploma or Bachelor’s Degree holder.


• Available to join on 26th October 2026.


• Strong written and verbal English communication skills.


• Relevant call center experience is required.


• Willing to work onsite during morning or mid shifts.

Work setup:

• Manila (BGC, Taguig): Australian hours (6AM – 3PM Philippine Time) with a fully onsite work setup.


• Malaysia (The Gardens North Tower, Kuala Lumpur): Australian hours (7:30AM – 4:30PM) with a fully onsite work setup.

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