New Job Opening: Healthcare Admin Assistant in Manila, Philippines

Job Description

Join a growing Australian healthcare services organization supporting clients through a range of allied health and wellness services. The organization is committed to delivering accessible, client-focused care while providing high-quality support to healthcare professionals.

The Opportunity

Support the day-to-day administration and coordination of healthcare services, working closely with clients, healthcare professionals, and internal teams. This role is ideal for an experienced administrator looking to build or further develop their exposure to the Australian healthcare industry.

Why join us?

• Proudly Great Place to Work® certified


• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more


• Grow with stability: 100+ in our 10-Year Club by 2025


• Dynamic talent network: 2,000+ across APAC and beyond


• Competitive compensation with annual reviews


• Comprehensive medical care for you and your family


• Generous paid leave because work-life balance matters


• Level up with tailored training & development programmes


• Flexible work setup

Staff Testimonial

“Stepping out of your comfort zone opens a whole new world of opportunities for you.”- Business Support Officer, ASW Philippines.

What You’ll Do

• Manage a high volume of emails, calls, enquiries, and client requests.


• Receive and coordinate referrals from various providers, from initial referral through to appointment booking.


• Communicate with clients, healthcare professionals, and internal teams to ensure a smooth referral process.


• Coordinate therapist diaries, availability, and appointments.


• Maintain accurate client and referral information across relevant systems.


• Respond to enquiries and follow-ups through the ticketing system.


• Handle client-related administration and ensure timely follow-up on outstanding matters.


• Provide general administrative support to the wider team as required.

Key Criteria

• Previous experience in healthcare administration


• Strong spoken and written English with confident communication skills.


• Proactive and self-motivated, with the initiative to take ownership and manage multiple priorities in a fast-paced environment.


• A genuine passion for helping people and delivering a positive client experience.


• A proactive mindset with the confidence to share ideas and contribute to continuous improvement.

Work setup

• Manila (BGC, Taguig): 6 AM - 3 PM (PHT) fully onsite during probation, transitioning to a hybrid work setup thereafter.

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