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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
What you'll do
- L1 and L2 Technical Support which includes and not limited to daily system administration and support, troubleshooting IT systems, equipment and inquiries of users, maintain and support office users, workstation and various office equipment life-cycle and availability
- Coordinate with Telecom Service (ISP) vendors to ensure offices telco circuits availability (Internet, IDAP, ISDN, PSTN, etc.)
- Coordinate and troubleshoot office structured cabling system
- Vendor management
- Meticulous documentation which includes inventory, technical drawings and related documents
- Responsible for office Meeting Rooms VC and AV System Setup
- IT projects from Functional Department (HQ directive)
- People Operations IT admin support
- Other tasks as assigned by the manager
What we seek
- Google Workspace
- Lark Suite
- MS Office
- Windows/ MacOS administration, maintenance
- Networking (Firewall, Core/Access Switching, Wi-Fi System etc) on perm / cloudbase server and
- IP/Cloud PABX System Concept, Connection and Installation
- AV and VC System concept, design, and technical troubleshooting
- Basic knowledge of IT Server/Comms Room Infrastructure, Structured Cabling System and Door Access System
- IT and general procurement procedures
- ISP Communications
Proficiency in
What you’ll need
- Minimum 2 years’ experience in IT Technical Support and System Administration
- Degree or certificate holder in Information Technology or related disciplines
- Qualification in CCNA, MCSE, MCP, MCITP is an advantage
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