Position Title

Cargo Operations Support Officer

Report To

Senior Officer – Cargo Operations

Position Summary

The position is responsible for managing the cargo's daily operational activities and performance, to achieve and ensure the company's profitability and station revenue.

Key Accountability

• To monitor inbound and outbound documents available for flights before departure and upon arrival.


• To assist warehouse inspections on reported cases of mishandling, pilferage, delivery of damage shipment and process reports for recovery.


• To ensure smooth and orderly delivery of cargo, Airways Bills (AWB) confirmation, complete Customs documentation, shipping order (DO) and release authority before release to consignee.


• To ensure that vendors deliver their services according to their contracts and Service Level Agreement (SLA).

Qualification & Working Experience

• SPM, DVM, STPM, Diploma or Bachelor’s Degree or higher tertiary qualification in any field


• Minimum 3 years of working experience in cargo, airline or aviation services

Area of Experience

• Cargo, airline or aviation services, customer services .

Personality Traits

• Stress resilience, good in time management, detailed oriented, high self- discipline and good communication skills