Officer, Customer Care-5

• Perform Outbound Calls based on tasks assigned.
• Attending e-mail enquiries - Communicating with our customers and attending to all enquiries through E-mail function.
• Attending Instant Messaging App / Calls enquiries – Communicating with our customers and attending to all enquiries through Instant Messaging App / Calls function.
• CRM Data Validation – Ensuring customer data accuracy within our database.
• Complaint Handling / Management – Highlight / escalate complaints to the relevant department for their immediate attention and action and logging the same in our system for follow-up.
• Sales Lead Verification – Verifying Sales Leads received from Purchasing Team and communicate the same with customers.
• Voice of Customer (VOC) Surveying – Performing customer satisfaction surveys to our customers.

About us :

Auto Bavaria, a subsidiary of the Sime Darby Group, is the leading retail and service organization for BMW, MINI and Motorrad in Malaysia. We are looking for people who are passionate about our customers and products. The candidate should possess relevant work experience and must share our vision to expand our position as the largest and most successful automotive retail and service organization in Malaysia. Join our talent network and become a member of our winning team!

Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.