We are in need of a confident Officer - Customer Service (Shopping Mall Concierge) to join our experienced team at The Starling Mall in Damansara Utama, Selangor.
Growing your career as a Full time Officer - Customer Service (Shopping Mall Concierge) is a promising opportunity to develop productive skills.
If you are strong in creativity, communication and have the right personality for the job, then apply for the position of Officer - Customer Service (Shopping Mall Concierge) at The Starling Mall today!
Job Descriptions:
- Handle touch points with patrons and deliver excellence in customer care
- Daily operations at Concierge Counter - attending to patrons' enquiries, provide direction / information and assist customers in lost & found and loan of amenities
- Manage customer feedbacks / complaints until case is closed
- Make public announcements
- Provide first aid when needed / emergencies
- Constantly monitoring trends in Customer Service for applicability
Marketing Support
- Support and assist Marketing team in promotional activities in managing redemption, contest and events monitoring set-up
- Constantly update tenants' listing and contacts
Job Requirements:
- At least 3 years working experience in mall or similar capacity
- Competent in hospitality
- Strong interpersonal skills
- Excellent in problem solving and analytical thinking
- Able to communicate well in Bahasa Malaysia and English.
- Willing to work on shift rotational basis
- Work Location: The Starling Mall, Damansara Uptown
Benefits of working as a Officer - Customer Service (Shopping Mall Concierge) in Damansara Utama, Selangor:
● Excellent benefits
● Company offers career progression opportunities
● Leading Industry Pay
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